Your Trip
After Your Trip
How to Check-Out
Leaving soon? Check out this guide first!
What to Do When an Item Gets Left Behind
Here's your quick and easy guide to get a misplaced item back
When You’ll Get Your Refund
Your quick guide on when to expect your refund
Getting Charged for Damages
Unexpected things can happen and we’re ready to help sort it out!
What to Do if We Have to Check Out Late
Need more time to get ready before leaving the house? Check out this guide!
During Your Trip
What to Do if We Arrive at the Home Early
A simple guide on what to expect if ever you arrive early for your trip
Wander Desk Setup Guide
Here is your guide to the Wander desk setups!
How to Request for a Mid-Stay Clean
Find out about our offerings for mid-stay cleans
Where to Find the Home Manual
A simple guide on how to access amenity instructions and more
What to Do if Problems Arise
A simple guide on what to do if you encounter issues during your stay
How to Check-In
Checking in soon? Here's how to do it seamlessly
How to Make Special Requests
Share your special requests, our team will do its best to accommodate them
How to Operate the Nespresso Machine at Wander
Learn how to make a great cup of coffee in no time!
Getting Support
What to Do When an Item Gets Left Behind
Here's your quick and easy guide to get a misplaced item back
How to Know Which Wander Is Right for You
Need help deciding which Wander to book? Here are some tips
What Wander Concierge Does
Our text-based support team is at your service 24/7
What to Do If the App Isn't Working
Encountered a website glitch or app error? Here's what to do
What to Do if Problems Arise
You're not alone - Wander Concierge is ready to help 24/7!
How to Make Special Requests
Share your special requests, our team will do its best to accommodate them
How to Reach Concierge
Ping them via the app, website, or SMS
Changing Your Trip
How to Extend a Stay
Enjoying your trip? Here's how to stay a little longer
How to Cancel a Trip Due to Unexpected Events
Sudden change of plans? Here's how to cancel your Wander trip
How to Cancel a Booking
Here's how to cancel a Wander booking through the app.
How to Rebook a Cancelled Trip
Accidentally canceled your trip? Here's how to rebook!
How to Edit a Booking
Here's how to edit the dates of your trip or request for an extension.
Before Your Trip
Where to Find Your Trip
Check out this guide to get details about your trips!
How to Verify Your Identity
Complete your account set up with this guide!
How to Get Your Virtual Key
Follow these steps to easily access your Wander home
What Toiletries are Included
Planning your stay at Wander? Check this out to see what toiletries are provided for you!
What Transportation Options are Offered
Looking for transportation options for your upcoming stay at Wander? Check out this guide!
How to Add Someone to Your Trip
Follow the steps below to add your group to your trip!
Why We Don’t Offer Early Check-in or Late Check-Out (Yet)
Why we cannot offer early check-in or late check-out (we can always find you restaurants and sometimes offer trip extensions though)
What’s Inside the Wander Kitchen
Staying at a Wander home soon? Here's what you can expect in your kitchen!
What Kitchen Amenities are Included
Check out this guide to know what's inside the Wander Kitchen
