Booking with Confidence
Pricing Transparency
At Wander, what you see is what you pay. Every home displays the full nightly rate before you book—this includes all standard fees, cleaning costs, etc. Any property-specific costs (like utilities or local service fees) are already built into the nightly rate. The only potential extra is an optional pet fee at homes that welcome pets, which we’ll always note clearly.
Best-Price Match
If you find the same Wander home, for the same dates and guest count, at a lower publicly available rate, let us know and we’ll match it. Start a chat in the Wander app or email Concierge with a link or screenshot of the lower rate so we can verify the details promptly.
You’ll never encounter surprise add-ons. Book confidently knowing your total price reflects the full cost of your stay.
Minimum Stay Requirements
Minimums vary by property and season and are always displayed before you book. In most cases, stays are three nights or longer. During peak seasons or at select destinations, a longer stay may apply.
You’ll always see the required length of stay clearly noted on each listing and again during checkout, so there are no surprises.
Flexible Payment Options
Wander offers flexible payment options so you can reserve your stay in the way that suits you best.
Pay in Full (Refundable)
Settle your reservation in one simple payment at checkout. You’ll still have 24 hours to cancel for a full refund after booking. (See Cancellation Policy below for details.)
Non-Refundable Options
Pay In Full (Non-Refundable)
For guests with firm travel plans, Wander offers a 10% savings on non-refundable bookings. These reservations are charged in full at the time of booking and cannot be cancelled or modified after the 24-hour grace period.
Reserve Now, Pay Later
Lock in your Wander stay with a $0 reservation today, and complete payment closer to your arrival date. Availability and pricing are guaranteed once your reservation is confirmed.
Half Now, Half Later
Book today and pay 50% at checkout, with the remaining balance automatically charged 30 days before your stay begins.
If you already know your plans are set, we also provide multiple non-refundable booking options.
Not all properties allow all non-refundable payment options. All available payment options will appear during checkout, and each property’s eligible methods are clearly listed before you confirm your booking.
Fair Cancellation Terms
24-Hour Grace Period (all bookings)
Changed your mind? You may cancel any reservation within 24 hours of booking for a full refund, regardless of payment method.
Cancellation Deadlines
- For stays under 15 nights, you may cancel or reschedule up to 14 days before check-in for a full refund.
- For stays 15 nights or longer, the cancellation window is 60 days.
- For some homes, a 30-day deadline applies — this will be clearly shown before you book.
Cancellations must be submitted before 4 PM EST on the deadline day to qualify. Refunds are returned to the original form of payment. Exact timing may vary by bank/provider.
Fair Refund Promise
If your plans change after the standard cancellation window, Wander will relist your reservation dates. If any of those nights are rebooked by another guest, you’ll receive a refund for those nights—equal to the lower of your original nightly rate or the new booking rate. Nights that are not rebooked are non-refundable. This approach allows us to be fair to both guests and homeowners while giving you the opportunity to recover value whenever possible.
Name Transfers & Rebooking
If you can’t make it, you may transfer your reservation (same dates and home) to a friend or family member at no additional cost—just contact Concierge and we’ll help with a smooth handoff. If you prefer to cancel and book again, please note that rates and availability aren’t guaranteed for future bookings of the same dates or home.
Non-Refundable Bookings
Your payment method affects when you pay, not what you’re eligible to receive if you cancel. Our Non-Refundable payment options follow the 24-hour grace period only; after that, reservations paid for through these methods cannot be cancelled or modified.
Major Events & Travel Disruptions
While certain situations are beyond our control, Wander is committed to handling unexpected events with care and fairness.
When this policy applies
This policy covers large-scale, disruptive events that make it impossible, unsafe, or illegal to travel to—or stay at—your reserved home. Examples include:
- Natural disasters (wildfires, hurricanes, floods, or severe storms)
- Widespread utility outages or infrastructure failures
- Government-mandated travel restrictions or border closures
- Declared states of emergency
- Active armed conflicts or war
- Declared public health emergencies
These circumstances are rare but significant, and in such cases, Wander will act promptly and fairly.
Getting help
If a disruptive event occurs, please contact our Concierge team right away. They’ll help review your reservation, outline your options, and coordinate next steps quickly.
Discounts & Promotional Offers
Discounts and promotions may only be applied during the checkout process when booking through Wander. They cannot be retroactively applied to past stays or existing reservations.
Promotions also cannot be applied to trips that are canceled and rebooked for the same dates, or converted into credits or cash.
All active promotions are subject to their stated terms and conditions at the time of booking.
Hosting Events Responsibly
Events at Wander homes are reviewed and approved on a case-by-case basis and must receive explicit approval from the homeowner before booking is confirmed.
A reservation is typically classified as an event if it involves:
- A guest count exceeding the home’s stated maximum occupancy
- The presence of vendors, catering, or significant equipment on-site
- Commercial photography, filming, or any other professional activity
Wander provides the venue only. All additional services, including vendors and event coordination, must be arranged independently by the guest.
If you’re unsure whether your gathering qualifies as an event—or if you’d like to request approval—please contact our Concierge team through the Wander app or at (415) 799-3400 before confirming your reservation.