Booking Rules
Discounts and Promotions
By using a discount code, you agree to comply with the stated guidelines, including any restrictions on eligible properties, stay dates, and minimum booking requirements. Discounts and promotions are valid only during the checkout process within the Wander ecosystem and cannot be applied to previous stays, existing reservations, or trips that have been canceled and re-booked for the same dates. They cannot be combined with other discounted rates, including “Make an Offer” bookings, and are not redeemable for credits or cash. Each promotion or discount code is limited to a single use unless explicitly stated otherwise. Additionally, separate promotions—such as promo codes, “Make an Offer” bookings, or multiple promo codes—cannot be combined or stacked. Guests are encouraged to select the best option for their trip.
Make An Offer Cancellation Policy
When you submit a 'Make An Offer' bid, you'll receive a response via email within 48 hours. If the offer is accepted, we'll send you a payment link to secure your dates. If your offer is declined, we'll notify you as well. Note that once a booking is confirmed and paid, it is final. All confirmed ‘Make An Offer’ trips are non-refundable and not eligible for rescheduling or date changes. Carefully consider your travel plans and budget before submitting a bid, as we can’t accommodate changes or cancellations afterward.
Maximum Occupancy
Our properties follow a strict maximum occupancy rule. Please make sure that the total number of guests accompanying you (including both children and adults) doesn’t exceed the maximum occupancy indicated in the property page to avoid cancellation of your stay and additional fees.
Events
Wander has strict “no party” “no event” policies to maintain a peaceful atmosphere for guests and respect neighboring residents unless previously communicated and paid for via our Concierge Team. By booking, you agree any events or professional projects must be confirmed with Concierge first. By booking an event, you understand we require a deposit, event rates, and a contract. To get rolling, you may email hello@wander.com.
Minimum Stay
While most Wander homes have a standard 3-night minimum stay, some may have different nightly requirements based on permitting agreements or other factors. In some cases, exceptions for 1- or 2-night bookings are available when filling gaps between existing reservations, which can be easily managed through the app.
Lost and Found
Wander is not liable for any personal items left behind or lost during your stay. If you realize you’ve forgotten something after checkout, please contact Concierge as soon as possible at 1-737-377-3205. While we will make every effort to assist in locating and returning your belongings, we cannot guarantee their recovery. Any items found by our team will be kept for a maximum of 30 days before being disposed of. Please note that guests are responsible for covering a minimum of $50 runner’s fee on top of any shipping costs if an item needs to be mailed back.
Shipping Items
Please ensure that delivery will fall during your stay dates in order to prevent disturbing guests at the house before and after your trip. Should your package arrive on a day that doesn't fall during your trip, a standard $50 will be charged to have the item shipped back to you. You'll also be responsible for covering additional charges from the post office.
Pets
Most Wanders are pet-friendly and we welcome our guests' furry friends on their stays with them. However, we do have some rules and a pet fee to preserve our homes' delicate luxury furniture and linens. Please note that our pet-friendly homes allow only 1 pet under 50lbs or 2 pets under 25lbs each per booking. To adhere to the "Good Neighbor Policy," please remember to keep them on a leash to keep them and the neighbors safe when outdoors, and don't forget to clean up their waste. Pets are strictly prohibited in beds, indoor or outdoor furniture, or spa facilities. Pets are not allowed to be left unattended unless crated. Pet owners will be responsible for damage and charged through their payment on file. For those who would like to bring a pet, there is a + $600 per pet charge for Wander Lake Gaston, while there is a $350 per pet charge for all other pet-friendly homes. Please note that the pet fee covers the cleaning cost after your stay, and does not cover any damages done to the property.
Smoking
Smoking and vaping of any kind is strictly prohibited both inside and outside the home. A fine of $1,000 will be applied to any guest found violating this policy.
Half Now Half Later Cancellation Policy
Half Now Half Later has different terms than normal Wander bookings. You book dates and pay half now, and the second half is paid automatically from the same payment method 30 days before the check-in date (4 pm). This first half is nonrefundable (cash nor credits) in any situation. Please get trip insurance from providers like Faye for any desired cancellation coverage. The booked dates cannot be moved, nor can payment be applied to other dates or properties from the original booking. If the second half payment fails, you’ll be notified of the canceled booking, and the first half is nonrefundable. You have a grace period to contact the Concierge to rebook the same dates, applying for your first payment at no penalty for 48 hours from the canceled trip.
Weather or Illness Cancels
Wander is not responsible for weather conditions, personal emergencies, or any circumstances causing schedule changes. If bad weather, illness, or other trip circumstances occur and you need to cancel, guests who get travel insurance through Faye Travel or similar (which offer packages that cover illness, weather, or schedule changes) can file a claim.
Security and Safety
For security, there is a ring camera on the exterior of the front door and cameras facing the driveway at each Wander. There are no other cameras inside your Wander home. Tenants are informed and fully acknowledge that the vacation property is equipped with essential safety features designed for the safe operation, use, and enjoyment of the premises, including any associated amenities such as pools. Key safety features include door alarms on or adjacent to critical access points, such as sliding glass doors leading to outdoor areas, and gates placed for additional safety. These safety features, including the alarms and gates, are in place to protect tenants and their guests. Tenants are expected not to disengage, interfere with, manipulate, destroy, impair, or otherwise impede the proper function and use of these safety features. All tenants and their guests should be aware of and properly instructed on the usage of these safety features.
Age
21 is the minimum age to book most Wander homes, while 25 for Wander Palm Springs. Be sure to read the listing's “Before You Book" section for any special requirements.
Smart Home Controls (In Beta)
There is state-of-the-art technology in some of the homes, which you will need to control from the Wander app. Please check out the home guide for the available features per property. Note that the Smart Home Controls are currently in Beta. We appreciate your booking during this testing period and we are continuously working on enhancing the functionality. Our Wander Concierge will provide support over text, but if you aren't comfortable using tech, it may not be an enjoyable experience.
Cancellation Policy
If it is more than 14 days before your check-in date: you can freely move your stay, or receive Wander credits of the full value of your trip which you can spend on any future stay at any Wander property. Please note that cancellations should be made before 4 PM EST, 14 days before the check-in date for credits to be automatically reflected in your account. If it is less than 14 days before your check-in date: you can no longer move your trip. We will re-list your dates and attempt to re-book them. If we are successful, you will receive Wander credit for whatever dates we are able to re-book. If you cancel your stay, we do not allow you to rebook the same dates through the platform. Please reach out to concierge for further assistance if you need to rebook dates that you have previously cancelled. We allow you to re-sell or gift your dates if you have a colleague or friend who can make them. In this case, just let Concierge know their name and email. By booking, you agree and understand Wander does not give refunds, only credits under the stated conditions.
Damage and Disclaimers
If anything is damaged when you arrive, you agree to let Concierge know via text at 737-377-3205 on the day of your arrival. You are responsible for any damage to the home, furniture, or equipment during your stay. You operate the gym equipment, pools, hot tubs, saunas, and all amenities at your own risk. You are solely responsible for the well-being of you and your party during your stay, including supervising children on the property and while swimming. You agree all activities are at your own risk, and you are solely responsible for staying away from cliff edges, swimming safely, and following local laws.
Law enforcement
By booking, you agree if law enforcement, fire or security personnel visit the Wander home during your stay law enforcement, fire or security personnel and Wander have the right to have you and anyone staying with you vacate the Wander home with no credits or refund.
Check-in / Check-out
You can check-in anytime after 4:00 pm. Check-outs happen before 10:00 am. To ensure we have enough time to get the home cleaned to Wander standards for the following guest, we can’t accommodate early check-in or late check-out. Concierge can help you find things to do or tasty places to eat to help you fill the time: text +1-737-377-3205
Children
Most Wanders are awesome for kids and they are always welcome. However, some may not be safe for small children. By booking, you agree to carefully read the "children safety" and “before you book” sections and to not leave your children unattended.
Credits Policy
Credits cannot be applied to past stays or stays already booked. Credits cannot be applied to a trip that was cancelled then re-booked for the same dates. Credits cannot be transferred to cash. Credits can only be applied during the check out process within the Wander ecosystem.
