Property Maintenance Manager

Description:

Oversee the operational aspects of our vacation rental property. Ensure all functions of our home, from its amenities to its appliances, are set up for the ultimate guest experience. You are our quality control, our go-to maintenance, our guest resolution, and our home improvement extraordinaire!

Skills/Experience

• 3+ years of property management experience

• 2+ years of home maintenance, project management, or construction.

• Knowledge of coordinating all aspects of a short-term vacation rental: concierge, housekeeping, maintenance, and utilities.

• Honest, trustworthy, problem solver, self-sufficient, respectful, positive. “Can do” attitude.

• High level of attention to detail with the ability to multitask.

• Proficient with communication technology (Word, Google Sheets, Breezeway, chat apps) 

• Flexible schedule: weekly inspections may fall on weekend days and holidays. Home emergencies may occur at night. 

• Must be able to lift 50 lbs and have a reliable vehicle.

Job Duties

• Weekly home inspections. Oversee all home functions from a maintenance and vacation rental perspective, ensuring a flawless guest experience. 

• Work with the home operations and logistics teams with various home projects and improvements, both short and long-term.

• Housekeeping quality assurance. Our housekeepers do a great job, but not everyone is perfect. You will act as our second line of defense between housekeeping and our guests.

• Review guest feedback and work with the operations team to implement solutions and suggestions from guests.

• Monitor property condition, guest damage, product quality, cost control, and service throughout. 

• Handle guest escalations and resolve issues from the core with no temporary fixes. 

• Occasional home inventory checks and property audits

• Negotiate and maintain contractor relationships. 

• 3+ years of property management experience

• 2+ years of home maintenance, project management, or construction.

• Knowledge of coordinating all aspects of a short-term vacation rental: concierge, housekeeping, maintenance, and utilities.

• Honest, trustworthy, problem solver, self-sufficient, respectful, positive. “Can do” attitude.

• High level of attention to detail with the ability to multitask.

• Proficient with communication technology (Word, Google Sheets, Breezeway, chat apps) 

• Flexible schedule: weekly inspections may fall on weekend days and holidays. Home emergencies may occur at night. 

• Must be able to lift 50 lbs and have a reliable vehicle.

Pay: 

$250-350/mo + $35-55/hr based on experience

Flat monthly rate for weekly inspections + hourly labor for any repairs/maintenance or errands outside of contractual inspection guidelines.