At Wander, what you see is what you pay. Every home displays the full nightly rate before you book—this includes all standard fees, cleaning costs, and any property-specific costs like utilities or local service fees. The only potential extra is an optional pet fee at homes that welcome pets, which we’ll always note clearly. You’ll never encounter surprise add-ons. Book confidently knowing your total price reflects the full cost of your stay.
If you find the same Wander home, for the same dates and guest count, at a lower publicly available rate, let us know and we’ll match it. Start a chat in the Wander app or email Concierge with a link or screenshot of the lower rate so we can verify the details promptly.
Minimums vary by property and season and are always displayed before you book. In most cases, stays are three nights or longer, though during peak seasons or at select destinations, a longer minimum may apply. You’ll always see the required length of stay clearly noted on each listing and again during checkout, so there are no surprises.
Wander offers flexible payment options so you can reserve your stay in the way that suits you best. You can pay in full at checkout and still have 24 hours to cancel for a full refund after booking.
If your travel plans are firm, you can save 10% by choosing a non-refundable booking, which is charged in full at the time of booking and cannot be cancelled or modified after the 24-hour grace period.
You can also reserve now and pay later, locking in your stay with a $0 reservation today and completing payment closer to your arrival date—availability and pricing are guaranteed once your reservation is confirmed. Another option lets you pay 50% at checkout, with the remaining balance automatically charged 30 days before your stay begins.
Not all properties allow all payment options. All available methods will appear during checkout, and each property’s eligible options are clearly listed before you confirm your booking.
Discounts and promotions may only be applied during the checkout process when booking through Wander. They cannot be retroactively applied to past stays or existing reservations, applied to trips that are canceled and rebooked for the same dates, or converted into credits or cash. All active promotions are subject to their stated terms and conditions at the time of booking.
Events at Wander homes are reviewed and approved on a case-by-case basis and must receive explicit approval from the homeowner before booking is confirmed. A reservation is typically classified as an event if it involves a guest count exceeding the home’s stated maximum occupancy, the presence of vendors, catering, or significant equipment on-site, or commercial photography, filming, or any other professional activity.
Wander provides the venue only—all additional services, including vendors and event coordination, must be arranged independently by the guest. If you’re unsure whether your gathering qualifies as an event, or if you’d like to request approval, please contact our Concierge team through the Wander app or at (415) 799-3400 before confirming your reservation.
Each Wander home has a clearly defined maximum occupancy, which varies by property and is always listed on the home’s listing page. Guests are required to adhere strictly to the stated maximum occupancy at all times, including overnight guests and any visitors present at the home. Exceeding the maximum occupancy, whether temporarily or for a gathering, without prior written approval from Wander is not permitted.
If you’re ever unsure whether your group size complies with a home’s occupancy limits, please contact our Concierge team before booking or during your stay. We’re always happy to help clarify and confirm what’s allowed.
Failure to comply with maximum occupancy rules may result in:
These guidelines are in place to ensure guest safety, protect our homes, and maintain good standing within the communities where we operate.
Changed your mind? You may cancel any reservation within 24 hours of booking for a full refund, regardless of payment method.
For stays under 15 nights, you may cancel or reschedule up to 14 days before check-in for a full refund. For stays of 15 nights or longer, the cancellation window is 60 days. For some homes, a 30-day deadline applies—this will be clearly shown before you book. Cancellations must be submitted before 4 PM EST on the deadline day to qualify. Refunds are returned to the original form of payment, and exact timing may vary by bank or provider.
If your plans change after the standard cancellation window, Wander will relist your reservation dates. If any of those nights are rebooked by another guest, you’ll receive a refund for those nights—equal to the lower of your original nightly rate or the new booking rate. Nights that are not rebooked are non-refundable. This approach allows us to be fair to both guests and homeowners while giving you the opportunity to recover value whenever possible.
If you can’t make it, you may transfer your reservation—same dates and home—to a friend or family member at no additional cost. Just contact Concierge and we’ll help with a smooth handoff. If you prefer to cancel and book again, please note that rates and availability aren’t guaranteed for future bookings of the same dates or home.
Your payment method affects when you pay, not what you’re eligible to receive if you cancel. Non-refundable payment options follow the 24-hour grace period only; after that, reservations paid through these methods cannot be cancelled or modified.
While certain situations are beyond our control, Wander understands how unsettling unexpected events can be and is committed to approaching these moments with care, clarity, and fairness. This applies to rare, large-scale events that may significantly disrupt travel or affect the safety or accessibility of a stay, such as natural disasters, widespread utility outages or infrastructure failures, government-mandated travel restrictions or border closures, declared states of emergency, active armed conflicts, or declared public health emergencies.
Because these circumstances are outside of Wander’s control, they fall outside of our standard cancellation and refund policies and do not automatically qualify for refunds or compensation. Each situation is considered individually, and Wander will communicate promptly and thoughtfully with guests regarding their reservation and any options available under existing policies.
For additional peace of mind, we recommend purchasing travel insurance. Travel insurance can help protect your stay and cover eligible expenses in the event of disruptions caused by weather, emergencies, or other unforeseen circumstances.
If a disruptive event occurs, please contact our Concierge team right away. They’ll help review your reservation, outline your options, and coordinate next steps quickly.
Unless otherwise stated on your reservation, check-in begins at 4:00 p.m. local time and check-out is at 10:00 a.m. Some homes may have unique check-in or check-out times based on their size, cleaning schedule, or location. When that’s the case, your booking confirmation and trip details in the Wander app will reflect the correct times for your stay. We kindly ask that you follow the check-in and check-out times listed for your specific property so our teams have the time they need to prepare each home to Wander’s standards for the next guest.
We’re happy to try and accommodate early arrivals or late departures whenever possible. Because each home is professionally cleaned and inspected between guests, we can only confirm these requests a few days before your stay—once the schedule for the home is finalized. If we’re unable to offer an early check-in or late check-out, some homes can provide early drop-off or post-checkout luggage storage as alternatives, though availability varies by property. We do not accept payments to guarantee early check-in or late check-out, but our Concierge team will always do their best to accommodate your request when possible.
If you’d like to send or receive packages during your stay, please contact our Concierge team before arranging delivery to confirm the correct address and timing. Please ensure that delivery falls within your stay dates to avoid disturbing other guests at the home before or after your visit. Packages that arrive outside your stay window will incur a standard $50 return shipping fee, and you’ll be responsible for any additional postage or carrier charges. Wander cannot guarantee receipt or security of packages sent without prior coordination and is not liable for any lost, stolen, delayed, or damaged packages, or for any costs incurred as a result.
Wander is not liable for any personal items left behind or lost during your stay. If you realize you’ve forgotten something after checkout, please contact our Concierge team as soon as possible via the app or at (737) 377-3205. While we’ll make every effort to help locate and return your belongings, recovery cannot be guaranteed. Any items found by our team will be held for up to 30 days before being discarded. Guests are responsible for a $50 runner’s fee, plus any applicable shipping costs, if an item needs to be mailed back.
Every Wander home is professionally cleaned, inspected, and restocked before each stay—upholding our Luxury-Grade Cleaning and Maintenance Standards. Our cleaning program follows detailed checklists unique to each home, covering:
For extended stays or mid-stay refreshes, additional housekeeping can be arranged through Concierge for an added fee. You can view our detailed Luxury-Grade Cleaning and Maintenance Standards here.
We hold every home to three guiding principles to ensure each stay meets the level of quality you expect from Wander. We also recognize that occasional issues can arise—and we’ve designed a clear, fair approach to resolving them.
Essential systems—such as entry access, Wi-Fi, power, water, heating and cooling, and other core amenities—must function exactly as described at check-in. If anything essential isn’t working, we’ll address it right away. When something cannot be fixed quickly, we’ll offer a refund, credit, or alternate accommodation for the affected nights.
If an appliance, pool heater, lighting fixture, or similar amenity stops working during your stay, our team will coordinate repairs as quickly as possible. If we’re unable to resolve the issue during your stay, we’ll work with you on a fair remedy based on how the issue impacted your experience.
We also take comfort concerns seriously, whether they relate to wear and tear, furniture quality, privacy, noise levels, views, or other aspects of the home. Our team will work with you to find the best resolution so you can continue enjoying your stay as comfortably as possible.
Together, these principles form our promise to maintain high standards, respond quickly, and treat every situation with fairness and consistency. We uphold them through the focus and care of our Concierge team, who actively monitor and support every guest stay. They’ll do their best to be proactive in checking in during your time with us—and will always be at the ready to solve issues quickly and thoughtfully, so your stay is as seamless and memorable as we both want it to be.
When a refund or credit is approved under our Stay Standards & Guarantee, we’ll process it as quickly as possible. You’ll receive a confirmation once the refund or credit has been issued. Depending on your bank or payment provider, it may take several business days for the funds to appear in your account. If you have any questions about the status of your refund, our Concierge team is happy to assist.
Many Wander homes welcome pets, but pet access is determined on a property-by-property basis. Please review the “Before You Book” section on the home’s listing page to confirm whether pets are allowed for your specific stay. When permitted, each booking allows up to two pets with a combined weight of 100 lbs, with a flat pet cleaning fee of $350 per stay. Some homes may have a higher fee, which will be clearly noted on their individual property pages. This fee goes directly to our cleaners to cover the additional work required after a pet stay.
The pet fee does not cover any damage caused by pets or violations of the pet policy. Pets must not be left unattended at the home at any time, even if crated, to ensure their safety and protect the property for future guests. Service animals are always welcome at all Wander homes, regardless of a property’s pet policy.
Children are always welcome at Wander homes, but not every property is suitable for small children. Some homes include features such as stairs, open water, or elevated decks that may pose safety risks. By booking, you agree to review the “Children Safety” and “Before You Book” sections of your chosen home and to supervise children at all times. Guests are responsible for ensuring that the property is appropriate for their family’s needs.
Guests must be at least 21 years old to book most Wander homes. Age and identification may be verified prior to check-in. Please review the property’s “Before You Book” section for any specific age or ID requirements unique to that home.
Wander aims to make every stay as simple and comfortable as possible. Because our homes vary in design and location, accessibility features differ by property. We’re transparent about those details so you can choose a home that meets your needs. Our Concierge team can help you confirm specific features for a given home, recommend suitable alternatives if a home doesn’t meet your needs, and explore third-party rentals such as shower chairs, ramps, or baby monitors with visual alerts with reasonable advance notice. You can reach us in the Wander app or at (737) 377-3205.
Service animals are always welcome at all Wander homes, regardless of a property’s pet policy. If you’re traveling with an emotional support animal, please review the home’s pet policy.
We’re working to make the Wander website and app usable for everyone and strive to align with WCAG 2.1 AA guidance. If you encounter a barrier or need content in another format, please contact Concierge and we’ll respond as quickly as possible.